Refund Policy

Virtual Training

Durango Safety Training will only apply refunds to customers who have not yet been enrolled in a training program. If you are enrolled in a training program and begin the virtual training, you will not receive a refund. There is a very short period between purchase and enrollment. Please contact us immediately if you made the purchase as a mistake and need it cancelled.

Webinar Events

Webinar events can receive a refund with a 100% return if made within 3 days of purchase and more than 24 hours before the training. Refunds requests after the 3 day processing, and 24 hours or more before the event will have a 10% cancellation fee. There will be no refunds if you cancel within 24 hours of the event.

In-Person Training

In-Person Training events can receive a refund with a 100% return if made within 3 days of purchase and more than 24 hours before the training. There will be no refunds if you cancel within 24 hours of the event. If you purchase an in person course but could not make it, you can still attend a future session with an additional $10 booking fee. Contact us to re-book your class.

If you pre-booked a large contract class, you must cancel at least 5 days before the event. There will be a 10% cancellation fee.